Format of customer service in online casinos
If the online casino licenses are more or less clear, then now you need to understand how customer service is provided, and under what conditions a player can become a participant in interactive gambling. An important aspect that affects the choice of a virtual gaming resource in this case is registration and verification in the casino.
Before proceeding with a detailed description of the registration and verification procedure on the virtual gaming platform, our experts went through the entire procedure from beginning to end. Based on personal experience, we can determine which online casino’s verification, identification and registration of customers are the fastest and most accessible.
Registration on a gaming web resource is usually limited to filling in registration fields where the client types his personal data. There is nothing secret about this procedure. Usually, to register, a client just needs to specify his mobile number, email address, and the country where the user resides. The account will be linked to client’s mobile phone number, and the login and password will be used to log in to his personal account.
As a confirmation of the client's serious intentions, the operator of interactive gambling games may request the user to submit appropriate identification documents. Most often, this procedure is performed by an online casino when making the first payments.
Different online casinos have their own verification requirements. For some, it is enough to get a scanned copy of a civil passport. Other online operators require customers to provide a scanned copy of the Bankcard details specified for making payments. The official website of the web resource must have a special option that allows you to download the necessary documents.
In some cases, it is sufficient to provide a copy of your passport and driver's license. There is an interesting fact! Many serious offices allow you to retouch the series and number of the document in order to maintain the client's anonymity.
In short, for security reasons, the operator wants to obtain documentary confirmation of the veracity of the data specified by the client at the time of registration. The main goal of verification is the client's security, protection of the game resource from the appearance of multiple accounts.
An important aspect! When registering an account on a gaming resource, you must specify accurate personal data. Otherwise, the identification of inconsistencies between the data in the account and the information in real documents may lead to a refusal to make payments.
How to Deposit and withdraw money from the casino
As in any gambling game, after getting acquainted with the game process and gaining skills, the client unwittingly has a desire to try their hand in a real game, for real money. A user who wants to play for money and get winnings will be interested to find out if there are real online casinos with money withdrawal.
Indeed, the bulk of virtual gaming resources are focused on providing customers with a real opportunity to play for money. The financial component of participation in gambling is one of the fundamental factors of gaming. For any player, it will be important to know how to top up your gaming account and whether you can withdraw the amount you won with the same success.
Our experts have personally tested a number of online casinos and can say with all responsibility that the most popular gaming platforms freely and consistently make payments of winnings to their clients.
In each individual case, the functionality of the online resource offers the client a choice of all possible options for adding funds to the account.
It only remains to choose the most convenient method, which differs in speed and minimum commission. We recommend using the same financial channel for deposits and withdrawals, and working with one or two currencies. Otherwise, double verification of the client's personal data may occur.
You can order the payout of your winnings directly in your personal account. Some online casinos have limits on the minimum or maximum payout.
Studying of online casino offers. Main products
Evaluation of virtual gaming resources will be incomplete if not to focus on three important points:
- How much does the product offer meet the wishes and expectations of the players? Is the range of games wide enough?
- What is remarkable about the functionality and quality of the software?
- Is there a bonus program in the online casino, any bonuses for registration, and any promotions to encourage players' gaming activity?
All three aspects are important when choosing an online casino from the point of view of human psychology. If the offer involves a wide variety of gambling games, starting with poker, baccarat and roulette, ending with a huge selection of slots, the client will certainly be interested not only in playing, but also in betting.
The best online casinos selected and tested by our experts can really boast a large selection of games. A diverse range of games from the best providers indicates that the office is interested in high-quality customer service. The more variants of the game exist, the higher the probability is that the client will be interested and make the right choice in their favor. This applies equally to both table games and slot machines.
As for software, in most cases this issue has been removed from the agenda today. Almost all online gaming resources use the most advanced and modern software designed for the normal operation of the gaming site on any platform, with any browser and with any operating system.
Customer requests have grown significantly and today players are already able to determine for themselves whether it is convenient to play on this site, whether the functionality of the resource meets the dynamics of the game process. Only those companies that use the best software from Playtech, Microgaming and NetEnt developers to operate their websites participate in the ranking. We have checked, and the choice is yours!
The last aspect that will be interesting for beginners who are trying their hand at gaming for the first time is the presence of bonuses, promotions and offers that are used as incentives. The main and most attractive part of the bonus program is the welcome bonus or bonus for registering a new account. Our experts have personally checked how well the bonus program works in online casinos and which gaming resources look most attractive in this regard.
For example, some operators offer their customers a bonus for creating an account in the amount of 100% of the amount that was first credited to the game account. Usually, for advertising purposes, the maximum bonus amount is specified, which can be 400-700 euros. The player can only use the received funds under certain conditions, making bets in table games or communicating with the slot machine.
The most common promotions offered by online casinos are cashbacks for players who participate most frequently in the game, and additional free spins for customers who regularly play slots. In short, virtual gaming resources are always ready to offer users a lot of interesting things, especially if we are talking about new customers.
- Bank cards of VISA , Master Card and American Express systems. This option works in all corners of the world. You can use Bank credit cards to top up your account or withdraw funds in all European countries, in Russia, in the United States, and in Australia.
- E-wallets of Neteller , PayPal and Skrill .
- Bitcoin payment system .